End User Computing Support Engineer (Tier 2 / Field Technical Support)

Job Description

Responsibilities

Provide onsite Level 2 EUC and desktop support

Troubleshoot Windows OS, Microsoft 365, hardware, software, printers, and peripherals

Support Intune, Entra ID, meeting rooms, collaboration tools, and Deep Freeze

Install, configure, deploy, and maintain end-user devices

Handle incidents, service requests, and escalations within SLA

Support user onboarding, device setup, and software installation

Manage IT assets, inventory, tracking, and handover

Maintain technical documentation and support records

Requirements

Diploma or Degree in IT, Computer Science, Engineering, or related field

Minimum 2 years of relevant experience in EUC L2, Desktop Support, Service Desk, or IT Infrastructure Support

Knowledge of Windows OS, Microsoft Office / M365, Intune, and Entra ID

Experience supporting desktops, laptops, printers, peripherals, and meeting room technologies

Knowledge of asset management

Microsoft, ITIL, or CompTIA certification is advantageous

Good troubleshooting, communication, and customer service skills

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End User Computing Support Engineer (Tier 2 / Field Technical Support)

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