Solution Engineer

The Solution Engineer will play a pivotal role in delivering high-quality technical support and software solutions to customers. This role involves on-site service delivery, collaboration with software developers, and active participation in the software development lifecycle. The ideal candidate will have strong technical skills in .NET and SQL, excellent problem-solving abilities, and a commitment to continuous improvement. This role will be reporting to Solution Manager, Integration Sales

Role & Responsibilities:

Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.

Manage customer’s enquiries relating to technical and service problems with tact and courtesy

Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information

Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers

Work with software developer to investigate applications bugs to identify faults in application logic

Work with software developer to analyze, design, program, debug and modifies software enhancement

Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.

Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems

EXPERIENCE THAT MATTERS: YOUR SKILLS & QUALIFICATIONS

NITEC/Diploma in IT with 1-2 years of relevant IT experience

Basic IT knowledge and Troubleshooting skill

Basic TCP/IP Networking and structure cabling knowledge

Basic Troubleshooting skill for combined network

Basic knowledge and troubleshooting skill for Microsoft Windows and Windows server firewall and policy

Knowledge in cyber security

Preferably possess own transport to travel to customer sites.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Learning culture where every employee is engaged in learning and development growth.

Team programs and activities that celebrate individual and team’s success.

Long service award recognition for our committed and dedicated colleagues.

Health insurance and flexi-benefits cater for the employee’s health and wellness.

Company transport is provided (ie: 3 pick-up point - Boon Lay MRT, Le Meridian LRT& Serangoon MRT)

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