Desktop/Service Desk Engineer

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission‑critical, and multi‑platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

What will you do?

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

Perform End User Support – Client Management

Perform troubleshooting for client platform related problems

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties

Perform service request related to client platforms

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

Involve in client platform implementation/upgrade project

Perform follow-up with vendor on replacement of hardware

Perform asset management & update asset records

Perform local server administration to facilitate software distribution & patch management service

Ensure deliverables meet service level requirement. Propose and implement action plan when required

Established facility management standards/best practices to ensure operation consistency across project / facility management teams

Submit progress report s

To have a minimum of 1-year end‑user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non‑technical call centre environment

To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office application

Good understanding on Hardware and peripheral

Experience in supporting WIFI/LAN Connectivity

Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)

Customer service orientation and patience when dealing with non‑technical users

Basic Understanding of ITIL framework

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

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