recruit lync pte. ltd.
Bedok North, Singapore / Global
IT Support Executive
- $5500-$6000
GET
The Big Jobsite
Bedok North, Singapore / Global
Monday - Friday
AWS + VB
East
Responsibilities:
Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.
Troubleshoot application issues, manage user access and coordinate with vendors for technical support.
Monitor application performance and recommend system improvements.
Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL.
Gather business requirements and prepare functional specifications and project documentation.
Coordinate User Acceptance Testing (UAT), system implementations and end-user training.
Manage small-scale IT projects and collaborate with internal stakeholders and external vendors.
Maintain system documentation, SOPs and IT support ticket records.
Requirements:
Minimum Degree in Computer Science, IT or related field
At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support
Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI
Knowledge in SQL Queries, reporting tools and system troubleshooting
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