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eagle eye centre pte. ltd.

Thomson, Singapore Country / Global

Call Centre Associate

Job Description

Responsibilities

Responsible for incoming and outgoing calls, assigned emails and other forms of communication

Record communications and appointment requests through Google Form / Jotform / Microsoft Forms

Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner

Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system

Contact and follow-up with clinic requirements

Promptly follow up with patient requests within promised timeline and liaise with relevant departments

Maintain a high level of patient satisfaction through by providing excellent Customer Service

Stay up-to-date with company policies and product knowledge to provide clear and accurate information

Maintain a positive and cooperative work environment

Any other duties as assigned by the Team Leader or the Management

Requirements

Diploma in any discipline

Customer oriented and possess excellent telephone etiquette

Good team player who is able to work independently with minimal supervision

Good verbal communication skills to effectively interact with colleagues and external parties at all levels

Good written communication skills

Relevant experience in call centre, healthcare or customer service industry will be advantageous

Willing to commit to 5.5 days work week

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