Customer Quality Engineer - JY

Customer Quality Engineer

Job ID: 20263

Location: West (Company transport provided)

Working hours: 8.30am - 5.30pm

Salary: up to $4,300 (Depending on experiences)

Managing product quality and driving corrective actions as customer interface. A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

Responsibilities

Customer Quality Interface

Serve as the main point of contact for customer quality issues

Communicate investigation status, root cause, and corrective actions clearly to customers

Support customer meetings, reviews, and audits related to quality topics

Customer Complaint & Claim Handling

Lead customer complaints, RTV, and quality claims

Drive structured problem-solving activities

Ensure timely containment, corrective, and preventive actions

Root Cause Analysis & Corrective Action

Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

Validate effectiveness of corrective actions

Prevent recurrence through system or process improvement

Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

Customer complaints

Yield impact

Defect trends

Claim frequency

Prepare regular quality reports and dashboards for customers and management

Cross-Functional Coordination

Work closely with:

Manufacturing

Process Engineering

QA / IPQA

Supply Chain

Drive alignment between customer expectations and internal execution

Audit & Compliance Support

Support customer audits and quality system reviews

Ensure compliance with customer-specific quality requirements and standards

Follow up on audit findings and closure actions

Job Requirements

Degree in Engineering, Science, Quality Management or equivalent

2 years experience above in a QA role, Data Analyst or similar function is preferred

Quality tools: 8D, FMEA, SPC, RCA

Data analysis and trend monitoring

Understanding of yield and process variation

Strong communication skill

Ability to manage urgent issue under time pressure

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