IT SUPPORT ANALYST

$3300-$4000

Job Summary

Salary Range:: $3300-$4000

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Job Description

Responsibilities

Handle user's IT-related inquiries and issues

Provide technical support for hardware, software, and network-related problems

Coordinate with external IT service providers and vendors for hardware and software support and offer comprehensive support including procedural documentation to prevent future issues

Assist with the installation, configuration, maintenance and upgrade of computers, printers, and other IT equipment

Participate in ad-hoc projects as assigned

Requirements

Higher Diploma or above in Information Technology, Computer Science or relevant discipline

At least 2 years of relevant working experience in IT applications, infrastructure support and/or service delivery

Knowledge and experience in key technologies such as Windows 10/11, M365, Microsoft SharePoint, Microsoft Windows Server 2016, email Troubleshooting, Veeam backup, End-point Protection (Anti-Virus or EDR), VPN, PA and FortiGate Firewall will be an advantage

Self-motivated, proactive and willing to learn

Good interpersonal and problem-solving skills

Excellent verbal and written communication skills in English and Mandarin

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IT SUPPORT ANALYST

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