System Engineer (Unix/Linux)

Responsibilities:

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

Performing system recovery if needed.

Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

Ensuring that the System runs according to contractual specifications after problem resolution.

Providing advice on system / database performance monitoring and tuning.

Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

Complete all Service Requested accordingly to SLA timeframe.

Assisting the Customer in the verification, isolation, and/or provision of a temporary work‑around for the problem logged beyond 2nd Level Support Staff capability.

Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

Coordinating system development tasks to include design, integration, and formal testing on the Change Request.

Overseeing all transitions into production on the Change Request.

Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

Creating and maintaining programmatic and technical documentation to insure efficient planning and execution on the Change Request.

Managing and documenting system configurations on the Change Request.

Perform troubleshooting and resolve incident based on SLA.

Generating the relevant administrative records and reports.

Period:

1 year contract (renewal basis)

Location:

Ang Mo Kio

Working Hours:

Monday to Friday: 8.30AM – 6PM (have to be on standby if required)

(depending on experience and qualification)

Requirements:

5+ years of experience, including host platform security, server consolidation, virtualization

3+ years of experience in virtualization. Scripting experience including Perl, Ruby, or Python

Bachelor’s degree in CS, IS, or related field

RHCE or RHCA preferred (Knowledge in RHEL6 is a must.)

Maintain, monitor, and support critical software systems in an enterprise environment

Scripting for daily administration, automation, continuous integration

Advanced knowledge of Linux environments. (Red hat Satellite, YUM, Apache, McAfee NAILs, SE Linux)

Experience with Linux deployment and (configuration) management systems: e.g. Red Hat Satellite manager, Ansible Tower

Experience with NetApp FAS storage solutions preferred

Experience with databases (MSSQL, Oracle) preferred

Strong verbal and written communication skills

Good documenting capabilities (to be proven by set of reference documents)

Commvault Backup and Recovery

Good understanding of server, storage and networking concept.

Past working experience in Cloud environment is an advantage

Able to handle demanding service response and recovery turnaround

Able to manage daily support tasks to meet stringent SLA requirements

Excellent scheduling and multitasking skills

Meticulous and process-oriented

Good, hard‑working attitude with ability to work well under pressure

Good communication skills: English (written, spoken)

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