IT Application Manager

Business Partnership & Stakeholder Management

Act as the primary point of contact for all application-related requirements from the Singapore business.

Build strong relationships with business stakeholders and serve as a trusted advisor on application capabilities and solutions.

Gather, analyze, and document business requirements, translating them into actionable enhancement requests.

Facilitate communication between business users, technology teams, and software vendors to ensure successful delivery of business outcomes.

Application Ownership & Subject Matter Expertise

Serve as the local Subject Matter Expert (SME) for assigned business applications.

Develop and maintain deep knowledge of application functionality, workflows, data structures, and business processes.

Ensure applications are aligned with evolving business requirements and operational needs.

Maintain application documentation, user guides, and knowledge repositories.

User Training & Support

Provide day-to-day application support for business users across multiple offices.

Deliver user onboarding, training sessions, workshops, and refresher programs to drive application adoption and effectiveness.

Develop training materials and best practice guides to improve user competency.

Monitor user feedback and identify opportunities for process and system improvements.

Perform first and second-level application troubleshooting and issue resolution.

Investigate and diagnose application-related incidents, data issues, and system problems.

Escalate unresolved issues to product teams, vendors, or regional technology teams when required.

Coordinate and follow through on issue resolutions to ensure minimal business disruption.

Lead the assessment, planning, and implementation of application enhancements and new functionality.

Work with business stakeholders to prioritize enhancement requests based on operational impact and business value.

Participate in testing, user acceptance testing (UAT), deployment, and post-implementation support.

Support application upgrades, releases, and change management activities.

Requirements

Diploma or bachelor’s degree in information technology, Information Systems, Engineering, or equivalent practical experience

Minimum 5+ years of experience in application support, business system support, or a similar role.

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