Process and Performance Manager

Job Objectives

Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.

System and Data Management: Responsible for key digital tools enhancement-specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.

Drive transformation: By leading work packages for Repair related projects

Job Responsibilities

Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist

Responsible for modelling, documenting, analysing processes and documentation in Symbio platform

Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes

Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making

Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)

Establish and define data products and build

Accountable for challenging, analysing, improving and guiding relevant processes

Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business

Lead and facilitate VSA to increase transparency on the entire Satair repair process

Identify & incorporate requirements applicable to processes in scope and ensure compliance

Install dedicated Process-Review governance with the Process Specialist community.

Skywise-based Dashboards for Satair Repair functions.

Act as the Super User of the tool 'Freshdesk'

Participate in feature requests and development

Support transformation projects

Assist in measuring and reporting on process/ticket performance

Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes

Support the implementation of improvement activities

Creation and follow up of IT change requests across various applications

Secondary Responsibilities

Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the 'hard' and 'soft' aspects of change.

Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function

Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions

Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities

Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check

Support HO Repair Operations APAC with improvement initiatives

Other duties reasonably determined from time to time by the Company

Job Requirements

Bachelor's Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar

3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations

Experience in SAP would be advantageous

Experience in Supply Chain / Repair Operations

Digital Experience (Digital Toolsets, IT)

Experience in Process Management would be preferred but not mandatory

Excellent communication skills, written and verbally

Experience in Aviation industry would be preferred but not mandatory

Team player in cross-functional environment

Ability to work under pressure and to operate in a conflict situation

Ability to prioritize

Ability to work in an international environment

Good analytical skills ability to see the bigger picture

Ability to execute and drive change

Intercultural understanding