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astek singapore innovation technology pte. ltd.

Raffles Place, Singapore Country / Global

Operations Support Engineer | Application, Cloud & DevOps

Job Description

What You'll Do Monitor production & non‑production environments to ensure optimal performance

Provide L1-L3 support, including code‑level troubleshooting

Manage incidents, perform root cause analysis & drive preventive actions

Implement full‑stack monitoring (APM + cloud‑native tools)

Support cloud operations (AWS preferred) including IAM, environment setup & optimisation

Automate operational workflows using scripting/IaC tools (Terraform, Ansible, etc.)

Support AI‑related workloads (RAG, workflow automation, data pipelines)

Maintain SOPs, audit‑ready documentation & operational dashboards

Collaborate with cross‑functional teams to deliver high‑uptime, high‑quality service

What You Bring Experience in application operations, DevOps or cloud‑based support roles

Hands‑on with AWS, monitoring tools, ITSM platforms & automation/scripting

Strong problem‑solving skills & ability to troubleshoot across the stack

Clear communicator who can translate technical issues for non‑technical stakeholders

Familiarity with AI workflows (RAG, tool calling, data lakes) is a strong plus

Cloud certifications (AWS/Azure/GCP) preferred

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