Day 2 System Engineer

We are seeking a highly motivated and technically strong Software System Engineer to support the Day 2 operations, maintenance, and enhancement activities for IT Project. The candidate will be responsible for ensuring the stability, reliability, security, and operational readiness of mission-critical systems in a 24/7 operational environment.

The ideal candidate should possess strong hands-on experience in DevOps, middleware/platform support, container technologies, CI/CD pipeline management, troubleshooting, deployment automation, and production support operations.

Key Responsibilities:

Day 2 Operations & Support

Provide Day 2 operational support for mission-critical applications and platform services.

Perform incident investigation, troubleshooting, root cause analysis (RCA), and issue resolution.

Support production deployment activities, rollback activities, and post-deployment verification.

Monitor system health, application performance, logs, and operational alerts.

Work closely with Day 1 support teams, infrastructure teams, software developers, cybersecurity teams, and project stakeholders.

Support system recovery, disaster recovery (DR), and business continuity activities.

Participate in standby support and after-office-hour support activities when required.

Ensure compliance with operational procedures, governance, and security policies.

CI/CD & DevOps Engineering

Build, maintain, and optimize CI/CD pipelines for:

Source code management and branching strategy

Code Quality Scanning

Static Application Security Testing (SAST)

Software Composition Analysis / Dependency Scanning

Container Image Vulnerability Scanning

Automated Build & Packaging

Containerization of applications

Automated Testing Integration

Deployment File Generation

Release Management & Deployment Automation

Container & Platform Management

Deploy, configure, and manage containerized applications using:

Docker

Podman

Kubernetes

Support application deployments for:

React applications

Node.js applications

Spring Boot applications

Perform container troubleshooting, performance tuning, and resource optimization.

Support Kubernetes cluster operations, deployment configurations, secrets management, ingress configuration, and scaling activities.

System Engineering & Administration

Maintain middleware and application platform configurations.

Support Linux and Windows server environments.

Perform system patching, configuration updates, and preventive maintenance activities.

Manage environment configurations across DEV, SIT, UAT, and Production environments.

Support certificate renewal, configuration management, and secure connectivity setup.

Maintain deployment scripts, automation scripts, and operational tools.

Monitoring & Reliability Engineering

Configure and maintain monitoring dashboards, alerts, and health checks.

Monitor system availability, application performance, and resource utilization.

Support log analysis and troubleshooting using centralized logging tools.

Identify proactive improvement opportunities to enhance operational stability and reliability.

Documentation & Compliance

Prepare and maintain:

System architecture documentation

Deployment procedures

Operational runbooks

Troubleshooting guides

SOPs and technical reports

Support audit activities, security compliance reviews, and operational assessments.

Qualifications & Experience

Diploma or Bachelor's Degree in: Computer Science, Information Technology, Software Engineering, Computer Engineering or related disciplines

Minimum 3 years of relevant working experience in: Software system engineering, DevOps engineering, Application support, Production support, Platform/system administration

Experience supporting enterprise or mission-critical systems is highly preferred.

Experience in government or large-scale enterprise environments will be an advantage.

Technical Skills & Competencies

Strong knowledge of: Linux administration, Application deployment and troubleshooting, CI/CD pipeline implementation, Container technologies and orchestration

Hands-on experience with: GitLab CI/CD, Jenkins, Docker, Podman, Kubernetes, Git

Familiarity with: React, Node.js, Spring Boot

Experience in scripting and automation using: Bash, Python, PowerShell, Shell scripting

Experience with monitoring and observability tools such as: eG Enterprise, Prometheus, Grafana, Nagios, Zabbix

Understanding of database technologies: SQL databases, NoSQL databases

Basic database troubleshooting and query knowledge preferred.

Understanding of: Secure system hardening, Cybersecurity best practices, Vulnerability management, Secure CI/CD practices, Certificate and secret management

Candidates with experience in the following areas will have an added advantage:

VMware or virtualization technologies

Kafka or messaging technologies

API integrations and middleware support

High Availability (HA) and Disaster Recovery (DR) environments

Government project operational support

ITIL incident/problem/change management processes

Container security and image scanning tools

SonarQube or code quality tools

Working Environment

24/7 operational support environment

May require standby support and after-office-hour deployment support

Collaborative environment involving infrastructure, cybersecurity, application, and operations teams