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Itcan Pte. Limited
Singapore
Job Description & Requirements 1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely
Job Source: Itcan Pte. LimitedU3 Infotech Pte. Ltd.
Singapore
Service Desk Management: . Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions . Maintain high performance levels for service-related processes and implement improvement activities wherever necessary . Take ownership of critical incidents, coordinating with resolution parties and establishing e
Job Source: U3 Infotech Pte. Ltd.Masters Career Consultancy Pte. Ltd.
Singapore
No Foreign Quota Available Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner May be required to cover onsite support as and when necessary. Any other administrations whe
Job Source: Masters Career Consultancy Pte. Ltd.La Source Singapore Pte. Ltd.
Singapore
Job Description . Performing basic front desk duties like attending to walk in customers, answering email, text, phone or appointment booking inquiries in a professional manner and up to customer's satisfaction . Equipped with sales, customer service and skincare knowledge to educate customers on brand's Products & Services . Communicate and work c
Job Source: La Source Singapore Pte. Ltd.Shell Infotech Pte. Ltd.
Singapore
The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received. 1. Min Higher Nitec in IT related fields 2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Job Source: Shell Infotech Pte. Ltd.Itcan Pte. Limited
Singapore
SECTION A: POSITION SUMMARY - Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift. SECTION B: KEY RESPONSIBILITIES AND RESULTS 1. Provide First Call Resolution (FCR) technical su
Job Source: Itcan Pte. LimitedThe Supreme Hr Advisory Pte. Ltd.
Singapore
WhatsApp: +65 90820021 (Kyler) Email: [HIDDEN TEXT] Location: Takashimaya Working Hours: Mon to Fri (10am - 7pm), Sat (10am - 4pm) Salary Range: Basic $2500 - $3500 + Commission Job Description: Handle all pre/post procedures care, registration, and counselling. Prepare all the necessary forms required prior to medical aesthetic procedure Serve c
Job Source: The Supreme Hr Advisory Pte. Ltd.Just Recruit Singapore Pte. Ltd.
Singapore
Salary Range: 3-3.5k Working hours: 9-6 Mon to Fri Location: Braddell Responsibility: . Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls . Provide support to internal and external stakeholders, and escalate issues to other teams as appropriat
Job Source: Just Recruit Singapore Pte. Ltd.Singapore
$ 30000-48000
Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH's core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.
The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.
Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients' success.
When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.
Responsibilities
Able to function on a 24 by 7, shift-rotational basis, including weekends.
Ensure all calls, chats are answered and all emails are responded in a timely manner.
Ensure all issues are properly logged into the ITSM portal.
Perform initial classification/prioritization of the incidents.
Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
Refer to internal Knowledge Base or resources to provide accurate technical solutions.
Provide First Call Resolution (FCR) technical support via phone, email or chat.
If unable to resolve, escalation to next level resolver group and keeping client informed.
Ensure tickets are not stale' throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
Prioritize and manage several open incidents at one time.
Maintain ownership of incidents and follow-up with client on reported issues until closure.
Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
Prepare accurate and timely reports.
Maintain jovial relationships with clients.
Contribute knowledge articles and maintain documentations for known errors/on-site processes.
Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
Escalate tickets that require the Service Delivery Manager or Technical Manager support.
Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.
Requirements
Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
ITIL v4 or other IT-related certifications will be an advantage.
At least 1 to 2 years' work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
Familiarity in providing support via remote desktop applications.
Hands-on experience with Windows/Linux OS environments.
Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
Basic knowledge of cloud concepts and network infrastructure.
Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
Excellent ability to diagnose, identify and troubleshoot technical issues.
Excellent problem-solving and communication skills.
Excellent time management and task prioritisation skills.
Good attention to detail.
Proactiveness, adaptability and a continuous learning mindset.
Service Desk Support Consultant jobs in Singapore
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