Solutions Architect - Salesforce

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Role: Solution Architect - Salesforce

Work location: Singapore

Total Experience: 8+ Years

Relevant Experience: 6-8 Years

Duration: 12 months Contract

Rate: Open to discuss

Detailed JD (Roles and Responsibilities)

End-to-End Solution Architect (Sales Cloud Tele-Sales)

Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Salesforce Architecture, Enterprise Integration

•Define and own the end-to-end Salesforce Sales Cloud architecture for Tele-Sales solutions, ensuring scalability, performance, security, and alignment with business objectives.

•Design and govern CTI integrations with telephony platforms, including click-to-dial, screen pop, call recording, omnichannel interactions, and agent desktop capabilities.

•Provide architectural leadership across Salesforce Sales Cloud, integrations, data migration, reporting, automation, and enterprise system connectivity.

•Collaborate with business stakeholders, product owners, development teams, and enterprise architects to define solution and architecture standards.

•Lead architecture reviews, technical governance, solution estimation, risk management, and deployment strategy while ensuring adherence to Salesforce and industry best practices.

•Strong understanding of Salesforce APIs, integrations, and customer engagement processes.

Role: Salesforce Lead BA

Work location: Singapore

Total Experience: 6+ Years

Relevant Experience: 6 Years

Duration: 12 months Contract

Rate: Open to discuss

Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery

• Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.

• Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.

• Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation.

• Drive requirements related to CTI integration, click-to-dial, screen pop, call logging, agent productivity, and telephony-enabled sales processes.

• Support UAT, change management, and deployment activities while ensuring business objectives and adoption targets are achieved.