IT Executive

Job Summary

We are seeking an IT Executive to support day-to-day IT operations at Clarity, working under the direction of the IT Digital & Support Lead. This role focuses on hands-on IT operations and administrative support, including support, Microsoft 365/Microsoft Entra ID administration, PDPA compliance administration support, and Salesforce support tasks.

Key Responsibilities

IT Service Desk& Support

Provide first-line technical support to staff; escalation complex issues to the IT Digital &Support Lead.

Coordinate with external IT vendors on helpdesk tickets and system performance issues.

Maintain IT support documentation and follow established best-practice procedures.

Microsoft 365 &Microsoft Entra ID Administration

Administer day-to-day Microsoft 365 (SharePoint, OneDrive, Teams) user and permission management.

Support user/device administration under IT Digital & Support Lead guidance.

Maintain Intune device enrolment and basic policy application.

PDPA Compliance Administration (support role)

Assist the IT Digital& Support Lead with PDPA administrative tasks, record-keeping, staff training logistics, and documentation.

Flag potential data-handling issues to the IT Digital &Support Lead; does not independently determine compliance policy.

Salesforce Support

Assist with basic Salesforce configuration updates, workflow changes, user support, reports, and data quality checks under guidance from the IT Digital & Support Lead or an external vendor.

Assist with routine data checks for reporting accuracy.

Reporting & Data Analysis Support

Prepare and maintain basic operational reports to support IT, asset tracking, Salesforce, and digitalisation activities.

Perform data analysis, identify trends or data issues, and highlight findings to the IT Digital & Support Lead for review and follow-up.

Asset & Vendor Coordination

Manage IT onboarding/offboarding checklist execution and device inventory tracking.

Coordinate secure disposal and procurement logistics for IT assets.

Track software license usage (Microsoft 365, Zoom, Adobe) and flag renewals.

Digitalisation Support

Support rollout of new tools and training sessions.

Surface staff pain points and process-improvement ideas.

Qualifications & Requirements

Diploma in Information Technology, Computer Science, or related field.

1-3 years of experience in IT support or service desk roles.

Working familiarity with Microsoft 365 and basic Microsoft Entra ID administration.

Good communication skills; comfortable working with staff, vendors, and the IT Digital & Support Lead on scoped tasks.

Organised, detail-oriented, able to follow documented procedures accurately.

Preferred (Not Required)

Prior exposure to Salesforce (any capacity) is a plus, not a requirement - training will be provided.

Awareness of PDPA basics; formal DPO experience is not expected at this level.

#J-18808-Ljbffr