Application Developer

Job Summary

Lead and manage a team of SREs and production support engineers to ensure system reliability and stability. Drive incident management, enforce SLOs/SLAs, optimize support processes, and collaborate with stakeholders to maintain high-performing applications.

Responsibilities

Enforce service level objectives (SLOs) and service level agreements (SLAs) to maintain system reliability and stability

Monitor system health and performance to proactively identify and address issues

Lead incident response efforts during service interruptions or performance degradations, providing timely updates to Engineering management

Mentor, coach, and develop SRE and production support team members to promote continuous learning and improvement

Collaborate with stakeholders to prioritize and resolve production issues, ensuring alignment and effective decision-making

Streamline support processes by leveraging automation and fostering team collaboration to improve operational efficiency

Apply working knowledge of programming languages such as Java, Cobol, or Front End technologies to support system reliability initiatives

Utilize observability tools and practices to enhance monitoring and incident detection capabilities

Apply solid experience in incident management and SRE improvements for applications serving diverse audiences including back office and channels

Demonstrate a proven track record in support optimization to enhance service delivery and reduce downtime

Preferred competencies and qualifications

Experience in the financial industry, especially insurance, is preferred