MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
Singapore / Global
GET
The Big Jobsite
Singapore / Global
Responsibilities
Router/Switch/Firewall services implementation, operational support, implementation and problem determination
Accurately record/update incident/problem management systems on network alerts, faults and assigned tickets.
Liaise with other technical areas internally where necessary to ensure customer reported problems are resolved to the customer satisfaction
High awareness of individual customer service levels when dealing with problems.
Interact with internal clients to ensure they are alerted on severity 1 and 2 problems
Callout services to third parties as required – Telco & hardware vendors etc.
Develop, implement, maintain processes and procedures as required for the Network & Security Operations Group
Participate in projects that require instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
Be able to identify key issues, priorities and focusing on these to deliver required results with minimal direction and supervision
Required Skills:
At least at CCNA level for Cisco, Arista, Palo Alto, Fortinet
Strong understanding of Ethernet, WAN/LAN (IPv4/v6), TCP/IP routing, Network packet analysis tools use and configuration.
Vendor and third-party supplier liaison skills.
#J-18808-Ljbffr
Singapore / Global
Singapore / Global
Singapore / Global
Toa Payoh, Singapore / Global
Singapore / Global
Toa Payoh / Global