Concierge

Company Description HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.

Providing directional information, shopping, places of interest, etc

Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue

Ensuring hotel service standard goals, grooming standards, and LQA service standards are met

Able to provide information and assistance to guests as and when required

Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative

Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.

Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation

Assist guest with local and foreign governmental rulings, immigration customs visas requirement

Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers

Familiar with hotel computer interface, property management systems and internet access

Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service

Qualifications Minimum 2 years experience in the service industry

Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system

Focused on customer service, detail oriented in training, development and performance management

Responsive to continuous challenges and open to making changes to achieve targeted results

Build partnerships with other departments to ensure that guests’ needs are attended to promptly

Must have a friendly and engaging service attitude

Possess good guest relations skills, confident, clear English

Interpersonal skills to deal with guests and colleague issues

Possess drive, initiative and must be able to work independently