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the supreme hr advisory pte. ltd.

Singapore, Shenton Way / Global

Desktop Support Engineer - LCYL

$2800-$3500
Remote

Job Summary

Salary Range:: $2800-$3500
Work Settings:: Remote

Apply Now

Job Description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: 20 Toh Guan Road, CJ Logistics Building Singapore 608839

Job scope:

Manage desktop device (hardware, software, and connectivity) incidents through to resolution

Manage IMAC and deskside support services

Manage hard- and soft-break fix services for laptops and desktops

Provide Conference room support, Remote Desktop support and Event Support at the customer location

Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements

Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation

Ensure that each desktop device is installed with the appropriate desktop image

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance

Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

Knowledge and experience on Windows 10/11 OS

Experience in imaging Windows 11 using Pxe boot

Worked on software installation using SCCM, Software Center, and manually

Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix

Experience using Intune, AD, BitLocker

Experience in Outlook administration

Experience in Humanscale troubleshooting

Experience working in engineering firms or large companies

Minimum 2-4 years of experience

Experience with Service management tool such as ServiceNow

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Apply Now

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