Information Technology Support Engineer

As a Information Technology Support Engineer you will be responsible for the following duties:

Serve as the primary Singapore-based IT support contact, handling, prioritizing, resolving, and closing incidents and service requests within agreed service level agreements (SLAs) via email, chat, phone, or face-to-face support.

Diagnose and resolve hardware, software, network connectivity, and printing issues across both Windows and macOS environments.

Coordinate user onboarding and offboarding by provisioning accounts, configuring laptops, and managing access to Salesforce, email, and other business applications.

Oversee the inventory, maintenance, and lifecycle management of IT assets, including laptops, monitors, peripherals, and mobile devices.

Create and maintain internal knowledge base-documentation for common issues and solutions, promoting self-service and improving support efficiency.

Manage user accounts within Microsoft 365 and Microsoft Entra ID (formerly Azure AD), including password resets, multi-factor authentication (MFA) enrolment, and security group administration.

Perform Salesforce user administration by creating and managing user accounts, updating data fields, assigning profiles and permission sets, resetting user access, and providing first-line application support while escalating advanced configuration or development requests to the Sales force team.

Provide support and maintenance for meeting room technology, audiovisual equipment, and office network infrastructure to ensure reliable day-to-day operations.

Monitor and respond to routine infrastructure alerts generated by Azure and endpoint management platforms, resolving standard issues independently and escalating only complex or high-risk incidents.

Manage endpoint patching and software deployment processes, ensuring devices remain up to date and compliant with security baselines established in collaboration with the Cybersecurity Engineer.

Maintain accurate and up-to-date records of IT assets, software licences, warranty details, and inventory to support operational and audit requirements.

Prepare, manage, and maintain IT audit evidence, user access reviews, and supporting documentation to ensure compliance with internal policies and regulatory standards.

Promote and enforce IT security best practices by supporting data protection, access management, periodic access reviews, and the timely escalation of security incidents.

Liaise with external vendors to coordinate hardware repairs, warranty services, equipment procurement, and other IT-related support activities.

Requirements:

Diploma or degree in Information Technology, Computer Science, or a related field.

To apply, simply click on the ''apply'' button in the job advertisement or alternatively, you can send in your resume via email.

Email Address: [HIDDEN TEXT]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777