Manager, Programme Operations and Administration (ICPD)

What The Role Is

The Skills and Workforce Development Agency (SWDA) is establishing an innovation programme as a strategic platform to identify, test, and scale innovative workforce solutions within the Careers and Employment Services (CES) ecosystem.

In this role, you will support the planning and implementation of the innovation programme across its full cycle – from programme calls and application processing, to evaluation support, data tracking, dashboarding, reporting and knowledge management. You will work closely with internal teams and external stakeholders to ensure the programme runs smoothly, is well-documented and continuously improved. This role is suited for someone who is detail-oriented, organised, collaborative, and keen to contribute to meaningful workforce innovation.

What You Will Be Working On

Programme Operations

Support the planning and execution of innovation programme calls,including preparing engagement materials, briefing notes, FAQs, application guides and templates

Manage enquiries from prospective applicants and coordinate followup actions

Coordinate engagement sessions, meetings and timelines with applicants and stakeholders

Support proposal screening and coordinate evaluation processes with programme applicants and stakeholders

Prepare meeting materials, minutes and documentation for programme governance and approval processes

Track proposal statuses, assessment outcomes and approval timelines

Programme Administration

Maintain the overall programme calendar, monitor key milestones, and track project deliverables, budget utilisation and claims submissions

Maintain accurate records of approved projects, programme agreements and documentation

Prepare management reports and programme updates using accurate and timely data

Support design, maintenance and refresh of management dashboards and reports, leveraging digital and AI tools to surface programme trends and insights, key risks and decision points

Monitor programme KPIs and outcomes, and present them in clear visual formats for management and stakeholder audiences

Knowledge Management & Continuous Improvement

Support documentation of pilot learnings and development of case studies

Consolidate feedback from applicants and stakeholders to support process improvements

Support implementation of automation and digitalisation initiatives to improve programme operations

What We Are Looking For

Relevant experience in areas such as programme management, project coordination, stakeholder engagement, partnerships and/or grants administration

Familiarity with Singapore's labour market and the Careers and Employment Services (CES) ecosystem including intermediaries and solution providers

Strong written and verbal communication skills for engaging internal stakeholders and ecosystem partners

Proficient in using MS Office applications, particularly Excel and PowerPoint; hands-on experience with data visualisation tools such as Power BI or Tableau is strongly preferred

Detail-oriented and adaptable, with the ability to manage multiple priorities effectively and navigate ambiguity and change

Able to work both independently and collaboratively in a team setting

Interest in innovation, workforce transformation and programme development

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.