Junior Cloud Engineer - Contact Centre Solutions

Contract

Department: Others

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Job Summary

We are seeking a motivated fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation.

Responsibilities

Learn and support the configuration of Amazon Connect contact flows, routing profiles, and AI capabilities such as sentiment analysis and automated call summarization

Collaborate with senior engineers and project managers to deliver solutions aligned with customer requirements

Support integration efforts with various CRMs (e.g., Salesforce, ServiceNow) or other business systems

Support testing, issue resolution, and documentation activities throughout the deployment process

Communicate effectively with customers to gather requirements, provide project updates, and conduct training on new Amazon Connect features

Qualifications

Essential Qualifications

Fresh graduate in Computer Science, Information Systems, Engineering, or a related field

Strong technical aptitude with an interest in cloud technologies and AI/Generative AI solutions

Excellent communication and interpersonal skills, with the ability to engage customers and stakeholders

Eagerness to learn Amazon Web Services (AWS) and services around Amazon Connect, and Customer Experience Best Practices

Knowledge of Python or C#/.NET development and deployment via AWS Lambda

Team-oriented mindset with a proactive and positive attitude

Strong attention to detail in configuration, testing, and documentation

Preferred Attributes

Exposure to contact center environments, service desk operations, or customer service through internships, part-time roles, or academic projects

Basic understanding of AWS cloud fundamentals

Familiarity with AI concepts such as speech recognition, sentiment analysis, chatbots, and conversational AI

Exposure to AWS AI/ML services, including Amazon Bedrock, large language models (LLMs), and Agentic AI concepts

Understanding of generative AI applications, prompt engineering fundamentals, and intelligent automation concepts

Additional Information

We are driven by our AEIOU beliefs- Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about

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