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Talentvis Singapore Pte Ltd

Singapore / Global

Service Desk Engineer

  • Remote

Job Description

Participate and collaborate with other help desk engineers and collectively work as a team to monitor and resolve tickets and requests in daily queue

Fluent in Windows 7/10 Operating System operations and able to diagnose and resolve system issues

Have solid foundational knowledge of core Microsoft Office, Microsoft Teams and Skype.

Good solid understanding of Office 365 cloud operations and in-depth knowledge on administration of Office 365 services

Good deep working knowledge of Windows Server Operating System and have ability to use the built-in tools to administer operational tasks

Assist remote customers with system and software issues and drive to satisfactory resolution

Ability to diagnose computer hardware and related peripheral issues and provide recommendations of repairs or replacement

Creates user accounts in Windows Active Directory manages access control based on Company policies on Company ERP system

Follow company processes for terminating Active Directory accounts in a timely manner in order to meet SOX requirements

Fluent knowledge of Internet networking concepts and be able to perform deep analysis and diagnostics of the issue

Troubleshooting mobile/tablet device issues and have familiarity with Android OS and IOS functions

Setting up new Desktop/Laptop for onboarding new users using standard imaging processes

Have worked with security camera and/or implemented the technology

Ability to potentially maneuver/handle equipment of up to 50lbs. in weight

VoIP Phone system implementation and/or troubleshooting is essential

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