System Analyst(BA)

Key Responsibilities

Requirements & Business Analysis

Gather and document business requirements and user stories from business users and process owners.

Analyze and document

as-is and to-be processes , including impact assessments and effort estimates.

Support automation of management reporting, problem management, release planning, service delivery, and project management processes.

Identify process improvement and automation opportunities and support implementation.

Monitor requirements, scope, issues, and dependencies, escalating concerns to Project Managers or Team Leads.

Maintain up-to-date process documentation and knowledge bases.

Project Coordination & Reporting

Track project timelines, key deliverables, milestones, and deadlines across multiple workstreams.

Assist Project Managers and Team Leads with

project tracking, budget monitoring, and deliverable management .

Prepare daily and periodic

project status reports

for internal and outsourced projects.

Support development and maintenance of management dashboards and reporting solutions.

Coordinate with internal teams and external vendors to ensure timely completion of project activities.

Testing & Defect Management

Support testing activities and review test findings with testing teams.

Analyse and classify reported issues as

valid defects, data issues, or change requests .

Coordinate with relevant teams to clarify requirements and support timely resolution of defects.

Stakeholder Management

Work with Business Users, Process Owners, Project Governance, Process Assurance, Resource Management, Compliance, Risk, and technical teams.

Facilitate communication between business and technology teams to ensure requirements are clearly understood and delivered.

Provide regular updates on project progress, risks, issues, and outstanding actions.

Requirements

Bachelor’s Degree in

Computer Science, Information Technology, Business, or a related discipline .

1-3 years of experience in

Business Analysis, IT System Analysis, Project Coordination, or a related technology role .

Knowledge of the

IT project lifecycle, requirements gathering, process analysis, and software testing .

Experience working with technical delivery teams and/or within the banking or financial services environment is advantageous.

Strong analytical, problem-solving, documentation, and organizational skills.

Good communication and stakeholder management skills, with the ability to work with both technical and business stakeholders.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

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