Service Engineer

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties ---------------------------------------------------------------------------------------------------------

Provide reactive call-out response and exceptional service to Customers

Installation of systems and products

Provide Customer with product training

Carry out hardware and software modifications/upgrades on existing sited equipment

Regular Preventative maintenance of existing products

Management and control of spare parts for product repair and upgrade

Communication and escalation of any service issues in line with the relevant processes

Cover for other regions during periods of high workload

Working as part of a team or individually responding to on site customer support requests

Weekend call-out cover – dependent on region

Logical approach to fault finding

Academic Qualifications ----------------------------------------------------------------------------------------------------------------

Minimum 1 year related technical maintenance / service support experience

Recognized engineering qualification – preferably electrical/electronic

Fresh graduates are welcome to apply.

Training will be provided

Work Experience & Skills ----------------------------------------------------------------------------------------------------------------

Strong computer skills and understanding of computer peripheral equipment and set up

Good customer facing skills

Organized approach to workload planning

Ability to learn new skills and products quickly and efficientlyGood written and verbal communication skills

Could be able to work independently.

Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.

Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;

Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;

Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;

Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;

Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.

Installation, testing & QA of new software versions prior to release to the customer.

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