SUPERVISOR

Job Description

Roles & Responsibilities

Managing a team of representativesoffering customer support.

Overseeing the customer service process.

Resolving customer complaints brought toyour attention.

Creating policies and procedures.

Planning the training and standardizationof service delivery.

Selecting and hiring new staff.

Monitoring the work of individualrepresentatives and of the team.

Conducting quality assurance surveys withcustomers and providing feedback to thestaff.

Possessing excellent product knowledge toenhance customer support.

Maintaining a pleasant workingenvironment for your team.

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SUPERVISOR

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