Telephone Operator (Hotel)
Singapore
$ 22200-27600
Responsibilities: Able to answer calls and handle situations quickly and accurately with quality customer service level
Ensure guests receive the most cordial attention when they contact our hotline
Able to understand and handle guests' requests tactfully and smoothly
Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
Must be able to handle computer terminals at the call centre and Front Office respectively
Ensure that there are adequate supplies of forms and stationeries for Front Office
Assist with any other duties that may be assigned from time to time by the management
Requirements : Relevant work experience as telephone operator/call centre agent will be preferred
Able to perform 3 rotating duties including overnight shift, weekends and public holidays
Excellent interpersonal and human relations abilities
Good communication skills
Basic computer skills, with basic Microsoft Office knowledge
PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.