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QUESS SELECTION & SERVICES PTE. LTD.

Singapore / Global

IT Service Desk Support Engineer - 1 Year Contract

  • Remote

Job Description

IT SERVICE DESK SUPPORT ENGINEER | 1-YEAR CONTRACT

Location: Depot Road

Salary: Up to $3,300/month

Working Hours: 8:30 AM - 6:00 PM( Mon - Fri)

JOB RESPONSIBILITIES

Provide first-level IT service desk support to users

Attend to IT enquiries, incidents and technical issues

Troubleshoot hardware, software and network-related issues

Perform basic system checks and resolve technical issues

Log, track and update incidents in the service desk system

Escalate unresolved issues to the relevant technical teams

Follow IT procedures, SOPs and service level requirements

Provide remote or on-site support when required

Participate in the 24/7 duty phone rotation

Perform other IT support duties as assigned

REQUIREMENTS

IT-related Diploma / Nitec / Higher Nitec preferred

Previous IT helpdesk, service desk or desktop support experience preferred

Good troubleshooting and communication skills

Basic knowledge of Windows, hardware and software

Able to work independently and handle user issues professionally

Willing to take up the 24/7 duty phone on a rotational basis

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