Operations Specialist

Join our team to create positive impact in the world

Driven by our vision, Air8 has helped many SMEs to optimize their working capital. By bridging the trade finance gap, we’re creating more healthy and sustainable economies.. Are you ready to take on a new challenge? Join our fast-growing team to be part of something exciting.

Operations Specialist

Job Title Operations Specialist

Reporting To Operations Lead / Head of Operations

Location Singapore

As part of the Operations Team, the successful candidate with be tasked to deliver targeted results across dimensions including client onboarding and servicing, as well as occasional trade finance transaction processing. (Fluent in English and Mandarin is essential)

The role involves significant interaction with product and business leads within the company and delivering outstanding client experience.

Primary Responsibilities

Execute the customer onboarding process, from KYC till customer goes live

Ensure a seamless transition for the client as they move from a pre-go-live to business-as-usual mode

Responsible for end- to- end resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escal...

Solicit customers’ feedback and identify problem trends for improvement actions

Communicate and liaise, acting as an escalation point with internal parties to resolve customer issues

Ensures customer satisfaction with post-sales customer service

Ensure Trade Operations procedures and policies are being followed and deviation escalated

Work with relevant stakeholders on the delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services

Secondary Responsibilities

Execute the processing, verification, reconciliation of financing activities, within pre-set standardized turnaround times for all trade finance activities

Participate in system enhancement projects, including in UAT

Perform any ad-hoc request as directed by team lead/head

Ensure hands-on support to internal stakeholders across Product, Business Development, Technology, Risk Management, and Compliance to ensure smooth operation of our platform

Required Profile

Minimum degree holder with at least 3-5 years working experience in specifically in customer onboarding and client services

Knowledge of trade finance is a plus

Capacity for teamwork, learning and continuous improvement

Having a knack for identifying gaps, reducing the turnaround time, well versed with automating processes

Money Lender License No.: 0987/2024

Enquiry / Complaint Hotline: +852 2300 5828

Warnings: You have to repay your loans. Don't pay any intermediaries.

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