System Engineer

About the role

Provide IT Helpdesk and end user support, including technical assistance on desktop/laptop/iPad and in-house applications to corporate users. Maintain and troubleshoot Microsoft Windows devices and applications, Apple/Mac devices and applications, and networking equipment such as network switches, routers and firewalls. Deploy workstations and other IT equipment, administer Microsoft Windows Server, Active Directory and MS SQL, manage Azure/Microsoft 365, and manage IT hardware and software inventory. Assist in procurement of IT hardware and related administrative matters, and liaise with external vendors to troubleshoot IT issues.

Key responsibilities

Provide IT Helpdesk and end user support

Provide technical assistance on desktop/laptop/iPad and in-house applications to corporate users

Maintain and troubleshoot Microsoft Windows devices and applications

Maintain and troubleshoot Apple/Mac devices and applications

Maintain and troubleshoot networking equipment such as network switches, routers and firewalls

Deploy workstations (desktop/laptop/Apple Mac devices) and other IT equipment

Administer Microsoft Windows Server, Active Directory and MS SQL

Administer Azure/Microsoft 365

Manage IT hardware and software inventory

Assist in procurement of IT hardware and related administrative matters

About you

Ability to communicate in an understandable, polite and friendly manner, both written and verbal

Ability to work well with others, as well as independently

Attention to detail

Innovative thinker

Driven, with a \"can-do\" attitude

Self-starter, with strong initiative

Knowledge of Desktop/Laptop/Mobile/Apple devices hardware and software

Knowledge of Microsoft Windows OS and applications

Knowledge of Apple/Mac OS and applications

Knowledge of Azure/Microsoft 365 Administration

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