Application Support Analyst

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

Incident Support:

Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.

Troubleshooting:

Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.

Problem & Change Management:

Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.

Continuous Improvement:

Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.

Application Stability:

Monitor application performance with the L2 team and identify optimization/improvement opportunities.

Go-Live Support:

Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.

Compliance:

Ensure adherence to Bank policies, standards, and practices.

Technical & Behavioral Competencies

Strong functional & business analysis skills; ability to bridge Business/Operations and IT.

Experience in

Supply Chain/Trade Finance/Electronic Invoicing

preferred.

Knowledge of

XML, SWIFT, EDIFACT, ISO20022 & data transformations

.

Experience with functional solutions design for

web applications and microservices

, integrations,

APIs, REST

, and high-volume, low-latency, high-availability applications.

Application Design and development exposure is a plus.

Knowledge of

SSL/TLS, PKI, Certificates, and user authentication

.

Hands-on experience with

Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA

.

Experience with

Oracle SQL/PLSQL

.

Production support, incident analysis, RCA, and issue-fix documentation experience.

Working experience with

Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap

.