Endpoint Management Lead

About the Role We are seeking an experienced Endpoint Management (EPM) / Digital Workplace Services (DWS) Lead to drive a critical 4-month transition phase and subsequently own steady-state (BAU) operations for our Endpoint Management services. This is a hybrid role combining transition/project leadership in the first phase with long-term operational and technical ownership thereafter.

You will be the go-to Subject Matter Expert for endpoint management platforms (Intune, SCCM, or equivalent), responsible for building the frameworks that ensure a seamless handover from project to BAU, and then running that operation with a strong focus on security, compliance, and service excellence.

Key Responsibilities Transition Phase (First 4 Months) Lead the end-to-end transition of Endpoint Management services, ensuring seamless onboarding, knowledge transfer, and operational readiness.

Establish transition frameworks, documentation, and Standard Operating Procedures (SOPs) to enable a smooth shift from project to steady-state support.

Coordinate with outgoing/incoming teams and stakeholders to ensure no gaps in service continuity during handover.

BAU / Steady-State Operations (Post-Transition) Assume full ownership as BAU EPM/DWS Lead , ensuring stable, efficient, and scalable operations.

Oversee end-to-end lifecycle management of endpoint devices - provisioning, configuration, patching, and decommissioning.

Ensure endpoint security and compliance aligned with enterprise policies, including patching, encryption, antivirus, and regulatory controls.

Act as the Subject Matter Expert (SME) for EPM platforms such as Microsoft Intune, SCCM (Configuration Manager), or equivalent tools .

Deliver SLA-driven service excellence - managing incidents, service requests, and problem resolution in line with agreed targets.

Collaborate with cross-functional teams (IT, Security, Business stakeholders) to drive operational efficiency and user satisfaction.

Drive continuous improvement, automation, and optimization initiatives across endpoint management services.

Provide ongoing governance, reporting, and stakeholder communication to ensure transparency and performance alignment.

What We're Looking For Required Qualifications Proven experience leading endpoint management operations or transitions in a mid-to-large enterprise environment.

Hands-on SME-level expertise with Microsoft Intune and/or SCCM (or equivalent UEM/endpoint management platforms).

Strong understanding of endpoint security practices: patch management, disk encryption, antivirus/EDR, and compliance frameworks.

Experience managing SLA-driven service delivery, including incident and problem management (ITIL practices/certification a plus).

Demonstrated ability to build transition frameworks, SOPs, and documentation from the ground up.

Strong stakeholder management and communication skills, with experience reporting to both technical and business audiences.

Preferred Qualifications ITIL Foundation certification (or higher).

Microsoft certifications relevant to endpoint/device management (e.g., MD-102, Intune-related certs).

Experience driving automation initiatives within endpoint management (e.g., Autopilot, scripting, Power Automate).

Prior experience in a Digital Workplace Services (DWS) or similar managed services environment.