Information Technology Infrastructure Engineer

Experience Required: 4–6 years

About the Role

The

IT Infrastructure Engineer

owns the reliability, security, and evolution of the organisation's office IT environment: spanning end-user computing, identity and access, network infrastructure, and on-premise server room operations. This role balances hands-on technical delivery with operational governance, ensuring stable day-to-day services while driving workplace modernisation (e.g., modern endpoint management, collaboration tooling, smart meeting rooms, and automation). You will work closely with internal stakeholders and external vendors to deliver secure, compliant, and user-centric IT services aligned to

Whole-of-Government (WoG) policies and IM8 requirements.

Key Responsibilities

Own

office IT operations and service delivery

end-to-end (incident, request, problem, change), ensuring service quality, operational readiness, and

SLA performance

Drive

digital workplace transformation , including modern endpoint management (UEM), productivity tooling, collaboration platforms, and workflow automation to improve user experience and efficiency

Manage

end-user computing (EUC)

across Windows devices and peripherals—standard builds, patching, software distribution, endpoint security, compliance reporting, and lifecycle refresh

Lead

identity and access management

improvements (e.g., SSO, MFA, privileged access practices), ensuring secure access and smooth onboarding/offboarding

Design, maintain, and improve

office network infrastructure

(LAN/WAN/Wi-Fi), including segmentation, secure remote access, and high availability for business-critical services

Oversee

on-premise/server room operations

(racking, power/cooling coordination, virtualization platforms, monitoring), ensuring stability and recoverability

Implement and maintain

security controls

(e.g., endpoint protection, DLP, logging/monitoring, hardening) aligned to WoG/IM8 and internal risk baselines

Manage

vendors and contracts

(hardware/software maintenance, ISPs, system integrators), including performance tracking, escalation, and cost optimisation

Support

procurement and project delivery , including drafting technical requirements/specifications (e.g., RFQ/ITQ), evaluating proposals, and managing implementation through to BAU

Provide clear

stakeholder communication —service reporting, risk/issues updates, and recommendations to improve reliability, security, and user experience

Preferred Skills / What We're Looking For

4–6 years

of relevant experience in IT infrastructure, workplace IT, and/or IT operations (mix of hands-on and operational governance)

Strong experience in

Windows endpoint management

(e.g., Intune, SCCM/MECM, WSUS), patching, device compliance, and troubleshooting

Working knowledge of

Microsoft 365

operations and identity concepts (e.g., Entra ID/Azure AD, SSO/MFA), plus collaboration tooling administration

Solid fundamentals in

networking

( switching/routing basics, VLANs, Wi-Fi, VPN/secure access, firewall concepts ) and operational monitoring/logging

Exposure to

virtualization and on-prem infrastructure

(e.g., VMware/Hyper-V) and server room operational practices

Familiarity with

ITIL-based operations

and service management discipline (incident/problem/change, CMDB/asset practices)

Advantage: experience in

public sector / WoG environments , including IM8-aligned security and compliance practices

Advantage: certifications such as

ITIL Foundation ,

CCNA/CCNP/Network+ ,

Microsoft certifications , and/or

PMP

(or equivalent)