Network Operations Engineer (Fixed Network)

We've been engaged by our client, a telecommunications provider in Singapore, to find an experienced Network Operations Engineer to lead the support for their platform that keeps home broadband and fixed-line services running reliably.

Our client is undergoing a significant transformation across 5G, Cloud, Cyber Security, and next-generation home networks, and this role sits at the heart of keeping their core consumer services stable while that transformation happens. If you have a strong background in mission-critical operations and want to step into a role with real ownership and visibility, we'd like to hear from you.

Responsibilities

You'll take full accountability for the performance, availability, and lifecycle of a platform supporting thousands of home broadband and fixed-line connections. This includes:

Platform Performance & Reliability

Owning uptime, resilience, and service quality against KPI and customer experience targets

Identifying operational risks early and driving corrective action

Managing the platform lifecycle end-to-end — design, implementation, upgrades, decommissioning

Incident & Change Leadership

Leading decision-making during major incidents and high-risk changes

Governing change, patch, and configuration management processes

Driving root-cause analysis and permanent fixes, not just quick patches

Vendor & Stakeholder Management

Holding vendors accountable against SLAs and contracts

Acting as the key operational point of contact across internal teams during incidents, audits, and major initiatives

Security & Risk

Ensuring compliance with security policy and regulatory standards

Overseeing vulnerability management, access reviews, and penetration testing

Automation & Continuous Improvement

Driving automation across deployments, monitoring, and operational processes

Keeping documentation and SOPs accurate and consistently followed

Team Leadership

Coaching and developing a team supporting a 24x7 mission-critical environment

Ensuring robust on-call and standby coverage

Managing frontline support and escalating effectively to specialist vendor teams

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or related field

At least 5 years in IT operations, service assurance, or platform management in a live production environment

Proven experience managing 24x7 mission-critical systems against strict SLA and availability requirements

Experience working across multi-vendor, multi-platform environments

A track record of owning (not just supporting) incident, change, and service recovery processes

Interested candidates may apply through the application system or send it to [HIDDEN TEXT]. Shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Ho Ji Keat, Joey

EA Licence No: 11C5502

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