L2 Helpdesk Support Engineer

Job Description

We are seeking a motivated Level 2 Application Support Engineer to join our dynamic operations and support team.

Government Digital Transformation Project

Hybrid Work Arrangement

Up to S$4,500 + AWS

Responsibilities:

Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines

Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools

Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues

Monitor system health proactively and execute configuration changes, patches, and operational fixes

Requirements:

Min 2 years of experience in application/system support within high-availability or mission-critical environments

Strong hands-on experience with monitoring and log analysis tools (e.g., AWS CloudWatch, Grafana, ELK Stack) and Linux/Unix systems

Working knowledge of cloud platforms such as Amazon Web Services, including services like ECS, Lambda, S3, and RDS

Understanding of databases, REST APIs, and ITIL processes, with experience using tools like Jira

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Elias Yeo HongJie (Outsourcing Team)

ScienTec Consulting Pte Ltd - 11C5781