Technical Support Engineer

Company Overview

TOFFS TECHNOLOGIES PTE. LTD.

Job Summary

As a Technical Support Engineer, you will be the frontline technical resource for enterprise customers, resolving platform issues, supporting product trials, and collaborating with sales and engineering teams to enhance customer experience and product development.

Responsibilities

Provide on-site and remote technical support to enterprise customers by troubleshooting platform issues, delivering guidance, and conducting training to ensure effective platform use

Process and resolve support tickets promptly, ensuring timely follow-up and customer satisfaction

Assist customers with product trials, proof-of-concept deployments, and platform adoption to drive successful implementation

Collaborate with sales teams to identify new business opportunities and provide technical support throughout the sales cycle

Prepare detailed technical documents including implementation plans, test reports, and solution proposals to support customer projects

Collect and communicate customer feedback and market insights to Product and Engineering teams to influence product improvements

Participate in partner technical exchanges and industry events to stay updated and represent the company

Required competencies and certifications

Professional English proficiency to communicate effectively in the working language of the role

Preferred competencies and qualifications

Familiarity with mainstream cloud computing technologies and products

Experience in after-sales support, operations, or development for medium-to-large projects

Hands-on experience with Docker, Kubernetes, or container platforms