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ALPSOFT TECHNOLOGIES PTE. LTD.

Singapore / Global

ServiceNow Developer

Job Description

Responsibilities

Develop, configure and maintain ServiceNow applications and modules based on business requirements.

Perform ServiceNow configuration, customization and administration, including workflows, business rules, client scripts, UI policies and ACLs.

Develop and maintain ServiceNow integrations with internal and external systems using REST/SOAP APIs.

Work with stakeholders to understand requirements and translate them into technical solutions.

Perform troubleshooting, debugging and resolution of ServiceNow issues and incidents.

Support platform upgrades, testing, deployment and post-implementation activities.

Develop and maintain technical documentation, configuration guides and knowledge articles.

Follow ServiceNow development best practices and ensure solutions are scalable and maintainable.

Provide ongoing support and enhancement for existing ServiceNow applications.

Requirements

Diploma or Degree in Computer Science, Information Technology or a related discipline.

1–3 years of hands-on experience in ServiceNow development.

Experience with ServiceNow modules such as

ITSM, ITOM, CSM or HRSD

will be an advantage.

Hands-on knowledge of

JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies and Workflows/Flow Designer .

Familiarity with

REST/SOAP API integrations

and web services.

Understanding of ServiceNow development lifecycle, testing and deployment processes.

ServiceNow

CSA certification

is preferred.

Strong analytical and troubleshooting skills.

Good communication skills and ability to work with both technical and business stakeholders.

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