L2 Database Administrator

Role Overview We are looking for an L2 Database Administrator to support enterprise database environments in a managed-services setup.

The role primarily focuses on Microsoft SQL Server and Azure SQL , with exposure to AWS database services and other relational databases. The candidate will be responsible for production database support, troubleshooting, performance, backup/recovery and high-availability operations.

Core Responsibilities Provide L2 production support for Microsoft SQL Server and Azure SQL environments.

Troubleshoot database availability, connectivity, performance, job failures and access-related issues .

Monitor and resolve database alerts and incidents within agreed SLA timelines.

Perform backup, restore and recovery activities and support recovery/DR testing.

Troubleshoot slow queries, blocking, deadlocks, indexing and resource bottlenecks and perform basic to intermediate tuning.

Support HA/DR environments , including Always On, clustering, replication, log shipping and failover arrangements.

Implement and support database changes, upgrades, patching and maintenance activities.

Support AWS database services such as Amazon RDS and Aurora .

Work with application, infrastructure, cloud, network and storage teams for cross-platform incident resolution.

Follow ITIL-based Incident, Problem, Change and Request Management processes and maintain operational documentation.

Required Skills 3-6 years of hands-on database administration experience in enterprise or managed-services environments.

Strong hands-on experience in Microsoft SQL Server administration .

Hands-on experience with Azure SQL Database and/or Azure SQL Managed Instance .

Strong troubleshooting experience in production database environments.

Practical experience with backup, restore and recovery .

Good understanding of database performance monitoring and tuning .

Experience with HA/DR and failover technologies , preferably SQL Server Always On, clustering, replication or log shipping.

Exposure to AWS RDS/Aurora .

Experience with MySQL and/or PostgreSQL is preferred.

Good understanding of database security, access and permissions.

Experience working in an ITIL/managed-services environment with SLA-based production support.

Preferred Exposure to Oracle, MariaDB, MongoDB or other database platforms.

Scripting/automation using T-SQL, PowerShell, Python or Bash .

Exposure to Azure Monitor, AWS CloudWatch, SolarWinds, Splunk, SCOM or similar monitoring tools.

Experience with database migration or modernization activities.

Relevant Microsoft/Azure/AWS or ITIL certification.