Infrastructure Support Engineer (12 month)

JOB SUMMARY:

The

Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. He/Sheassists with monitoring infrastructure performance. He checks for problems inexisting systems and modifies work processes by following defined procedures,processes and quality standards. He is required to be on standby with on-callavailability with varied shifts including nights, weekends and holidays.

He works in a team setting and isproficient in infrastructure systems and network-related tools and techniquesrequired by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed.

The

Infrastructure Support Engineer is able to solve issues quickly and effectively as they arise. He is able tomethodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He is able to communicate effectivelyand displays high service level standards.

RESPONSIBILITIES:

Overseeinfrastructure operations

Performroutine checks on infrastructure operations activities in accordance with theIT Operations standards and procedures

Assistwith monitoring daily infrastructure traffic and performance

Configureinfrastructure and related computing environments such as computer hardware,systems software, applications software

Maintaindocumentation of maintenance and optimisation procedures and tests

Performminor infrastructure repairs in accordance with design or installationspecifications

Maintaininfrastructure performance

Assistwith infrastructure testing, ongoing optimisation or changes, and scheduledupgrades and updates

Coordinatethe deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

Actas the first point of contact for infrastructure-related incidents

Assistwith problem identification and resolution

Escalateunresolved infrastructure-related incidents for resolution

Documentsincidents and track resolution in management systems

Documentsolutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

Assistin developing service-level objectives and targets

Maintainlogs of service level performance metrics

Suggestimprovements for procedures and controls to enhance performance and clientsatisfaction

Identifyrecurring incidents and potential issues for senior management

QUALIFICATION& EXPERIENCE:

Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.

Experiencein administration of Microsoft Server, SQL Server, Reporting Server.

Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).

Experiencein administration of AD, RDS and System Troubleshooting.

Experiencein administration of Email System (Microsoft 365) and Troubleshooting.

Experiencein administration of End User Computing (EUC) and Troubleshooting.

Experiencein administration of networking / perimeter network security / WANconnectivity.

Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

Good interpersonal andcommunication skills, high adaptability and positive attitude are expected.

Ateam player with determination to drive to excel.

Excellentcustomer service skills.

Self-motivatedwith a strong drive to succeed.

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