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MCI Career Services

Singapore / Global

Call Centre Associate

Job Description

Singapore, Singapore | Posted on 01/10/2025

Working hours: Monday - Friday (9.00am - 6.00pm)

Location:AMK/ Maxwell

Job Description:

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of support from OMNI Channels

Resolve customer queries efficiently and escape problems/issues promptly.

Follow standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Requirements:

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

**We regret to inform that only shortlisted candidates would be notified.

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