Information Technology Support Specialist

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. W__e aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Summary:

WeareseekingahighlymotivatedITSupport&TechSpecialisttojoinourteamandplayakeyroleinsupportingourcloudenvironmentsanduserdevices.Thispositioncombinestechnicalexpertiseincloudadministrationandsystemadministrationwithexcellentcommunicationanddocumentationskills.

JobResponsibilities:

Providedailytechnicalsupporttoadiverseuserbase,fosteringpositiveandclearcommunicationtoeffectivelyaddresstheirneeds.

Troubleshootandresolveissuesrelatedtodesktops,laptops,printers,andmobiledevices,ensuringtimelyresolutionandusersatisfaction.

Utilizeexceptionalproblem-solvingskillsandindependenttroubleshootingtechniquestoresolveuserissuesefficiently,minimizingunnecessaryescalation.

MonitorandensureoptimalperformanceofallITsystems,upholdingagreed-uponservicelevelsandqualitystandards.

ManagepatchinghardwareandsoftwaredeploymentsuchasMicrosoftIntune,ensuringcomplianceandsecurityofendpoints.

Activelyparticipateinsafeguardingnetworkandcomputersystemsbyadheringtosecurityprotocolsandbestpractices.

OfferonboardingandguidancetousersonnewsoftwareandITequipment,promotingseamlesstechnologyadoptionwithintheorganization.

BepreparedtoundertakeadditionalIT-relatedtasksasassigned,demonstratingaproactiveandadaptableapproach.

JobRequirements:

Minimum2yearsofrelevantworkingexperienceinIT/TechSupportorrelatedroles

Requirehands-onexperiencewithWindowsandmacOSoperatingsystems

StrongunderstandingofIToperations(networking,systems,security,andendpointmanagement)

Experiencewithticketingsystemsandincidentmanagement

ExperiencewithMobileDeviceManagement(MDM)solutions,particularlyMicrosoftIntunewillbeadvantageous

UnderstandingandpracticalexperiencewithISO27001willbeadvantageous

FamiliaritywithcloudcomputingplatformssuchasAWS,GoogleCloudPlatform,orMicrosoftAzureisanadvantage

ITILcertificationorequivalentITservicemanagementknowledgewillbeadvantageous

Excellentcommunicationandinterpersonalskills

Exceptionaldocumentationskillsandattentiontodetail

Strongteamworkandcollaborationabilities

Abilitytoworkeffectivelyunderpressureandmanagemultiplepriorities

Positiveattitudeandabilitytomaintaincomposureinchallengingsituations

Strongproblem-solvingmindsetwitheagernesstolearn

Collaborativeteamplayerwhothrivesincross-functionalenvironments

Self-motivatedwithabilitytoworkindependentlywhenneeded

Adaptableandflexibleinfast-paced,dynamicworkenvironment

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/.

#J-18808-Ljbffr