Operation Supervisor

Job Summary

We are looking for a responsible and hands‑on

Operations Supervisor

to oversee the daily operations of our warehouse, cold storage and delivery activities. The Operations Supervisor will supervise warehouse personnel and drivers, ensure accurate inventory and order processing, and make sure all operational procedures are followed.

Key Responsibilities

1. Daily Operations

Supervise and coordinate daily warehouse and operational activities.

Ensure all daily tasks are completed accurately and on time.

Allocate duties to warehouse personnel according to operational requirements.

Monitor staff productivity, attendance and work performance.

Ensure smooth coordination between warehouse, customer service, production and delivery teams.

Report operational issues to the Operations Manager.

2. Inventory Management

Ensure all incoming and outgoing goods are properly recorded.

Update inventory movements accurately in the system.

Monitor stock levels and identify shortages or discrepancies.

Conduct regular stock checks and assist with stocktaking.

Investigate inventory discrepancies and report findings to Management.

Ensure goods are stored correctly according to company requirements.

3. Order & Picking Operations

Monitor daily orders and ensure orders are picked and packed correctly.

Coordinate with warehouse personnel to ensure orders are prepared on time.

Check order accuracy before goods are dispatched.

Follow up on missing, incorrect or delayed orders.

Ensure proper handling of chilled and frozen products.

4. Driver & Delivery Coordination

Coordinate with drivers on daily delivery schedules and assignments.

Ensure drivers receive the correct goods and delivery information.

Monitor delivery progress and follow up on delivery issues.

Communicate operational instructions clearly to drivers.

Able to communicate in Mandarin/Chinese with Chinese-speaking drivers and warehouse personnel.

5. Staff Supervision

Supervise warehouse personnel and ensure they follow assigned duties.

Provide guidance and training to new employees.

Ensure staff follow company SOPs and work procedures.

Monitor punctuality, attendance and general work performance.

Address minor operational issues and elevate serious matters to the Operations Manager.

6. Safety & Housekeeping

Ensure all employees follow workplace safety procedures.

Maintain proper housekeeping within the warehouse and cold room.

Ensure goods are stacked and stored safely.

Ensure equipment and work areas are kept clean and safe.

Report any safety hazards, accidents or equipment issues immediately.

7. Administration & Reporting

Maintain accurate records of daily operational activities.

Assist with daily inventory and operational reports.

Report stock discrepancies, damaged goods and operational problems.

Assist the Operations Manager with manpower planning and operational matters.

Perform other duties as assigned by Management.

Requirements

Minimum 2–3 years of experience in warehouse, logistics or operations.

Previous supervisory experience is preferred.

Experience in cold storage, food distribution or FMCG is an advantage.

Good knowledge of warehouse and inventory operations.

Good communication and leadership skills.

Able to speak and communicate in Mandarin/Chinese with drivers and warehouse personnel.

Basic computer and Microsoft Excel skills.

Able to work in a fast-paced environment.

Responsible, hands‑on and able to work independently.

Willing to work 6 days per week.

Able to work in a cold room environment when required.

Key Skills

Warehouse Operations

Inventory Control

Staff Supervision

Order Fulfilment

Driver Coordination

Manpower Allocation

Stocktaking

Problem Solving

SOP Compliance

Safety & Housekeeping month>

Mandarin/Chinese Communication

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