Service Engineer

Job Summary

To deliver after-sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting.

Responsibilities

Respond promptly to service calls at customer sites to resolve machine issues

Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality

Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness

Provide clear technical explanations and support to customers to enhance user understanding and satisfaction

Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently

Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution

Prepare detailed and accurate service reports and update service status to maintain transparent records

Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment

Support overseas branches or regional customers by providing technical assistance when required

Maintain and organize service tools and continuously update technical knowledge to improve service quality

Required competencies and certifications

Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field

Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support

Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance

Effective professional communication skills for customer interaction, site support, and service follow-up

Proficient in English communication, both written and spoken