Application Support Engineer

ATS Singapore is currently seeking a suitable candidate to ‘Support & Deliver’ Industrial automation projects to leading manufacturers in Singapore, with a specific focus on project delivery and operational support.

The Position

Initially this role will support the current systems deployed across manufacturing & assembly sites in Singapore. You will support shopfloor software as well as develop supporting documentation governed by quality gates through a defined project lifecycle. On completion of each project you will serve as part of a support group maintaining deployed systems to ensure their operability within the production environment.

The Person

The right candidate has up to 2-7 years’ experience in a similar support role. Knowledge of Manufacturing Processes & Automation would also be advantageous in this role. An ability to self-manage the support of shopfloor IT projects as per the customer requirements and support is critical to this position. The candidate should be an good communicator and be able to present root causes clearly and effectively both internally and externally.

Any previous knowledge of supporting and delivering factory shop floor applications, collection of OEM machine tools data, SCADA/PLC integration and MES systems would be greatly beneficial.

Candidates should be motivated and capable of the development and application of skills in new and existing technologies. This will be a customer facing role reporting to a senior customer management level and a multi-vendor environment. Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

A willingness to travel is essential in this position.

Responsibilities

Support and delivery of Shop-Floor IT projects including shopfloor applications including PLC, preferable SCADA based development, .NET applications and other Shopfloor I.T.

Under direction of the Operations Manager deliver timely and SLA bounded responses to customer calls, dealing with issues through a formal support management process to formal support closure.

Under the guidance of the Operations Manager, deliver projects through the full Lifecycle from detailed planning to customer/support acceptance.

Interface with all levels of customer stakeholders for detailed planning and delivery of projects & support.

Maintain detailed site records all to provide support colleagues with correct & up to date on the supported site status.

Technical Key Skills Required Include

Experience with manufacturing / automation applications

I.T Integration to Machine tools and data collection

Support process knowledge

IT delivery & commissioning experience

Experience with – Expected to have: PLC, SCADA dev/support, , PLC basic programming and understanding, IIS, basic SQL scripting

Must have:

Manufacturing environment experience, Support skills, IT system and experience with Manufacturing applications, .NET/scada applications, degitilisation knowledge

Further Key Skills

Customer facing experience

Clear communicator

Support deliveryCompetent in producing technical and root cause documentation

English speaking

The Benefits

Become part of a dynamic, successful team designing, delivering & supporting industrial IT solutions to improve our customers’ performance. A benefits package commensurate with the role will be offered to the right candidate.

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