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Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met
Diploma / NITEC / GCE O' Level or
- 1 year contract (renewable based on performance and headcount needs)
- a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.30am to 1pm (Alternate Saturday).
- AMK
- Up to $2300 + PB
Job Responsibilities
Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMN
- 1 year contract (renewable based on performance and headcount needs)
- a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.30am to 1pm (Alternate Saturday).
- AMK
- Up to $2300 + PB
Job Responsibilities
Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OM
1) Manage general enquiries of inbound calls and online enquiries
2) Handle any other hotline administrative functions
. Diploma / NITEC / GCE O' Level or equivalent
. Minimum C5 for English O level
. Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
. Abilit
1) Manage general enquiries of inbound calls and online enquiries
2) Handle any other hotline administrative functions
. Diploma / NITEC / GCE O' Level or equivalent
. Minimum C5 for English O level
. Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
. Ability
. Process / verify the eligibility, accuracy and completeness of the grant claims submitted
. Process / verify the accuracy of amount claimed and the required approval
. Ensure timely disbursement of claims
. Single Point-of Contact between Project Team, grantee and customers' officers and/or appointed
agents/vendors for processing purpose
. Assist
Requirements:
. Diploma in engineering or ITE with years of experience equivalent.
. Experienced personnel with Diploma n Electronics, Communication and Electrical Engineering will be added advantage
. Basic network knowledge, project management skill and telecommunication are preferred.
. Ability to work on assigned task independently and has a pr
1) Verify and process financial claims in accordance with stipulated policies, guidelines and agreements
2) Clarify claims details and support documents submitted with the claimants
3) Escalate complex cases for review and discussion with stakeholders
4) Handle customer requests within established services standards
5) Provide administrative suppor
Job Source: Encompasse
Call Centre Associate (AMK)
Singapore
$ 24000-27600
Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met
Diploma / NITEC / GCE O' Level or equivalent
Minimum C5 for English O level
Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
Pleasant disposition with good communication skills