Application Support Engineer (L1/L2)

About the job Application Support Engineer (L1/L2)

Responsibilities:

Provide Level 1 & Level 2 application support for a portfolio of enterprise systems

Manage and resolve incidents, problems, and service requests

Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA)

Perform incident analysis, troubleshooting, and resolution

Document support activities and solutions in JIRA

Collaborate with project, infrastructure, and production teams

Perform daily application health checks before business hours

Track and report escalated issues (weekly/ad-hoc)

Ensure timely resolution and maintain service quality

Requirements:

Bachelor's Degree in Computer Science or related discipline

Minimum 4+ years of experience in application support or development

Understanding of application servers, production environments, and deployment pipelines

Working knowledge of database scripting (e.g. SQL)

Working knowledge of scripting or programming languages

Strong analytical, logical, and problem-solving skills

Good verbal and written communication skills

Ability to explain technical concepts to non-technical users

Nice to Have:

Experience in financial services or regulated environments

Exposure to Corporate IT or IT Security domains

ITIL or Cybersecurity certifications

Asia Shift: 8:45 AM - 6:30 PM (SGT)

On-Call (Weekdays): 1:00 AM - 8:45 AM (rotation)

On-Call (Weekends): 24-hour standby (rotation)

Weekend, on-call, and Singapore Public Holiday rotations required

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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