Senior ServiceNow Developer

Job Description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Roles & Responsibilities

ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform.

The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities.

Act as the overall technical owner for ServiceNow implementations and enhancements

Define technical & development guidelines

Review and approve technical scripts, and configurations

Ensure platform performance, security, scalability, and upgrade readiness

Drive adherence to ServiceNow best practices and OOTB-first approach

Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows

Lead complex customizations while minimizing technical debt

Handle advanced troubleshooting, performance bottlenecks, and production issues

Support data loads, transformations, and data validation strategies

Lead customer technical discussions, design workshops, and solution walkthroughs

Translate business requirements into technical solutions and system designs

Provide clear technical guidance to customers and set realistic expectations

Act as the escalation point for critical issues, hyper care, and go-live support

Review code and enforce coding standards and quality gates

Guide team members on design decisions and problem-solving

Work closely with Project Managers, Architects, and Product Owners

Ensure timely delivery aligned with scope, quality, and performance benchmarks

Participate in change, incident, and defect triage discussions

Experience & Qualifications

Certifications

ServiceNow Certified System Administrator CSA (Mandatory)

ServiceNow Certified Application Developer CAD (Mandatory)

Certified Implementation Specialist – IT Operations Management (ITOM)

Experience

5+ years of hands-on ServiceNow development

Exposure to enterprise-scale ServiceNow programs

Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request

Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting

Integration using REST, SOAP, MID Server

Performance tuning, ACLs, security best practices

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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