Technical Support Specialist - Semiconductor Equipment

Technical Product Management Collects process / production / competitor data at customer site

Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio

Provides support for MMA model introduction (launching, demo, Semi shows)

Conducts feasibility studies and sample bonding

Engages in R&D projects during product definition / requirement engineering, In-house and customer testing

Collaborate with R&D in defining new features and CIP requirements; both software and hardware

Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)

Carry out internal acceptance test of new features and CIP developed by R&D

Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers

Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)

Pre- & After Sales Support

Conducts evaluations, benchmarks and demos

Support Sales and CPMs during Pre-Sales activities

Establishes good customer relationship on technical level with all key accounts assigned

Provides Technical Info and Updates to CPMs and Sales

Technical Support, 3rd Level support

Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)

Know How Transfer

Troubleshoots and maintains demo equipment if necessary

Conducts training on existing and future DA platforms to FSE's and customers

Supports Documentation and Manual writing activities

Education Minimum 5 years of experience as a support engineer

Experience within semiconductor backend Industry

Diploma or degree in Mechanical- Electrical or Mechatronic Engineering

Work experience

Minimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagement

Experience within semiconductor backend industry

Comprehensive experience on Datacon 2200 platform

Expertise and methodology

Good PC, MS-Office and Excel knowledge

Gurram Sravanthi EA License No.: 02C3423 Personnel Registration No.: R2197596

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