RDSS (Desktop Support Engineer)

$2800-$3000
Remote

Job Summary

Salary Range:: $2800-$3000
Work Settings:: Remote

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Job Description

Service Support:

. Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support

. Able to resolve technical issue remotely within the given SLA

. Provides technical support via remote connection (BeyondTrust) to large enterprise agency users

. Resolves software installation and software upgrade issues via Software Center/CCMCache

. Resolves access, sign-in issues, and general usage of M365 Office account

. Generates logs and screenshots required to escalate to third-party vendors

. Troubleshoots basic network connection issues

. Proactively shares and collaborates with colleagues for knowledge-sharing

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itcan pte. limited

RDSS (Desktop Support Engineer)

Job Summary

Job Description

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