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international french school (singapore)

Singapore, Ang Mo Kio / Global

IT Application Intern

Job Description

As an Intern you will assist IT-Applications team on different tasks including but not limited to :

RESPONSIBILITIES

Data inventory and data cleaning for the trustmark certification:

Understand how our student and guardian management tool works and how the data is managed

Build a matrix with all the access rights assigned

Meet the different departments for a review and update of these access rights

Feed the document Data Retention Policy and other documents related to data security.

Applications lifecycle management/Inventory of school applications

Work with the pedagogical team to cleanup our applications

Update the list of active applications in our ticketing system GLPI

Build dynamic forms in GLPI for the software requests

Update the relevant documentation

Support Level 2/Project management assistant

Review, analyse and update user's requests and Incidents

Perform Level 2 diagnosis and resolution of incidents and requests

Escalade unresolved issues to IT-APPS level 3 or to vendors

Perform incident closure, verifying problem resolution with users and documenting of SOP

Analyse recurrent incidents and be proactive

Track SLA of incidents and requests in Power BI

Assist the project managers with assigned tasks

The precise list of responsibilities described above is only indicative and subject to change,

according to the evolution and the needs of the department, and as required by the manager.

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